SimonMed Imaging and its affiliates have been serving the community for over 30 years. Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention. Scottsdale, AZ 85255-7459 Phone: (480) 264-2400 Fax: (602) 302-5977. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. Patient Records Portal Patient Scheduling Schedule an appointment online, and complete your paperwork in advance. Typically, results will be back in 1-3 days, depending on the type of scan. CRI is just a subset of the overall rating for the company. Patient Portal Support Page Patient Records Access your patient records including images and reports. The company is expanding and there are many positive changes taking place. They are genuine individuals who want you to succeed and provide you with the tools and knowledge to do so. The management at SimonMed is very helpful and focuses on professional development. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. Marketing Representative (Current Employee) - Scottsdale, AZ - February 9, 2022. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA.
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